contact us

how to reach us

we welcome feedback, questions, and suggestions from our users. whether you have an enquiry about our reviews, need assistance navigating the website, or want to provide feedback, we are here to help.

please note that we are an informational affiliate platform. we cannot assist with issues related to specific casino accounts, deposits, withdrawals, or gameplay. for such matters, you must contact the casino operator directly through their customer support channels.

company information

what we can help with

what we cannot help with

we are not able to assist with the following matters, which should be directed to the relevant casino operator:

• casino account registration or login issues
• deposit or withdrawal problems
• bonus claims or wagering requirements
• game outcomes or disputes
• verification or identity checks
• account closures or self-exclusion

each casino operates independently and has its own customer support team. contact information can typically be found in the casino's help or support section.

response times

we aim to respond to all enquiries within 48 hours during business days (monday to friday). please note that responses may take longer during weekends and public holidays.

for urgent matters related to problem gambling or account issues, please contact the relevant casino operator directly or reach out to support organizations such as begambleaware or gamcare.

responsible gambling support

if you are contacting us about problem gambling or need support, we strongly encourage you to reach out to professional organizations immediately:

regulatory complaints

if you have concerns about a uk-licensed casino operator, you can contact the uk gambling commission:

uk gambling commission
website: gamblingcommission.gov.uk

the commission handles complaints about licensed operators and enforces gambling regulations in the united kingdom.

data protection enquiries

for enquiries related to how we handle your personal data, please refer to our privacy policy or contact us at info@goldenspinuk.com.

you have the right to lodge a complaint with the information commissioner's office (ico) if you believe we have not handled your personal data appropriately:

information commissioner's office
website: ico.org.uk

before you contact us

before sending an enquiry, you may find answers to common questions in the following sections:

• about us - information about our platform and services
• safer gambling - responsible gambling resources and support
• terms & conditions - website terms of use
• privacy policy - how we handle your data